Continuity when people leave
A relationship kept on a record rather than in a mailbox survives resignations and holidays. Real, and not reducible to an hourly rate.
ROI WORKSHEET
Your numbers. Our arithmetic is the only thing we are adding.
Most ROI calculators multiply your inputs by a benchmark somebody made up. This one does not have a benchmark. It takes what you already know about your week and shows you the size of the two things Connect is built to change: the hours spent handling enquiries, and the quotes nobody chased.
- No saved data — the arithmetic runs in your browser
- No assumed improvement rate anywhere on this page
- Bring the result to a pilot as your baseline
What this page will and will not do
- It sizes todayHandling hours and unchased quotes, from your inputs
- It shows the arithmeticEvery figure is a restatement of something you typed
- It does not predictWe have no benchmark that would honestly apply to you
- It grounds your evaluationFeeds directly into your private business value model
- It gives you a baselineThe number to measure a pilot against
The honest version of ROI here is a baseline you can measure against later — which is exactly what a pilot needs.
YOUR CURRENT WEEK
Five numbers you already know.
Estimates are fine. The point is the order of magnitude, not the decimal place.
What that adds up to
—Hours a week spent handling enquiries
—Hours a year, at 48 working weeks
—Quotes a month with no real follow-up
—Value sitting in those unchased quotes, monthly
The only assumption on this page is 48 working weeks in a year. Everything else is arithmetic on what you typed, and nothing is sent anywhere or stored.
HOW TO READ IT
Two numbers, two different arguments.
The hours figure is a capacity argument. It is not a saving — Connect does not make those hours vanish, and anyone who tells you a percentage of them will disappear is guessing. What it changes is who carries the routine part of that load and whether the queue keeps moving outside working hours. Judge it by whether your response times fall and whether your team spends its hours on the conversations that need a person.
The unchased-quotes figure is an exposure argument. That value is not revenue you will recover; most of those quotes were never going to close. It is the size of the surface where a follow-up was possible and did not happen. Connect schedules every one of them, so the number that matters afterwards is coverage, not conversion.
Bring both to a pilot. Measure them again in week four. That comparison — your numbers, your business, four weeks apart — is worth more than any calculator, including this one.
- A realistic pilot target is coverage and response time, not a revenue percentage.
- If your handling minutes are under five, the capacity argument is weak and you should say so early.
- If your chased percentage is above 90, the exposure argument is weak too — and that is useful to know before you spend a month on it.
- Anyone promising you a certain percentage back on this category of software is quoting a number they cannot hold.
WHAT THIS PAGE CANNOT COUNT
The effects that resist arithmetic.
Worth naming, precisely because a calculator will always ignore them.
The long tail getting contacted
Accounts too small to justify a weekly call still get a conversation, because a conversation no longer costs an hour of somebody's day.
Consistency of what is said
Everything answered from one approved body of knowledge, rather than from whoever picked up the thread.
Knowing why something was said
An audit trail turns a customer dispute from a memory exercise into a lookup.
Out-of-hours coverage
An enquiry at 9pm that gets a real answer rather than an acknowledgement. Hard to price, easy to lose on.
The escalations you did not get
Fewer questions reaching you because the knowledge covered them — invisible in any calculation, obvious in a week.
QUESTIONS
About this worksheet.
Why does it not show a return percentage?
Because we would have to invent the improvement rate to produce one. We do not have a published benchmark for Connect that would honestly apply to your business, and using somebody else's would be a made-up number with a decimal point on it.
Is anything I type here sent to you?
No. The arithmetic runs in your browser and nothing is stored or transmitted. If you want to discuss the result, you bring it to the conversation yourself.
What should I do with the result?
Write it down, then start a pilot and measure the same things again in week four. That before-and-after is the only ROI evidence that means anything for your business.
How does this relate to what Connect costs?
On this public page, it sizes your current situation. In your private prospect workspace, this model connects directly with your confirmed spend, labor capacity, and scope to ground your commercial evaluation under transparent JBRH pricing policy.
NEXT STEP
Take the baseline. Then test it for four weeks.
A pilot runs Connect against your real mailbox under your rules, starting in draft only — and ends with these same numbers measured again.
- Bring the two figures above as your baseline
- Four weeks, one mailbox, draft-only to begin
- No payment details, and no obligation at the end